Delivery Information

All Products are shipped from Sydney, Australia to the Buyer's address. Orders are shipped by Australia POST. Individual pieces of equipment that weigh in excess of 20Kg will be shipped freight collect by a carrier at our discretion. All Shipments that product's value is over A$500 will be insured. All shipments should be inspected immediately. If there is damage to the shipment, have the carrier make a written note of the damage. The consignee must file all damage claims. Eminence IT will do everything possible to aid in this process, however, our responsibility ceases when the carrier signs the bill of lading acknowledging they have received the merchandise in good condition.


Delivery dates 
Eminence IT will use commercially reasonable efforts to meet any delivery date(s) requested in Buyer's order, provided however, that Eminence IT will not be liable under any circumstances for its failure to meet such delivery date(s). If Buyer terminates individual orders because of Eminence IT failure to deliver, Buyer's sole remedy shall be entitlement to cancel the unshipped quantity of any individual order. No cancellation of any purchase order for default of Eminence IT shall be effective unless Eminence IT has failed to correct such alleged default within thirty (30) days after receipt by Eminence IT of a written notice by Buyer of such default.